Refunds & cancellations

The terms of use explain the terms that you must observe while using the website and services.

The website's privacy policy is part of these terms of use (collectively referred to as “this agreement”, and the privacy policy explains how we collect and process your personal information) that does not include any payment information or any financial information. Therefore, we ask you not to try to provide any information of such type to us or to the Department). The website is available to the public, and so the content you post on the website can be accessed by the public; however, this does not include your personal information used to register on the website. You can review our privacy policy on this page.

B0B PORTAL do not accept the receipt of any payments or payment-related information, and you shall not attempt to make any payment to the Department or B0B PORTAL in relation to the services, training or otherwise. All payments related to the training courses are made by a third-party payment service provider (as defined below) and under separate payment terms concluded between you and the aforementioned payment service provider as set out below. Kindly, note that your personal information and payment data may be sent outside the United Arab Emirates (“the State”) by the said payment service provider

Total or Partial Exemption from Liability and Compensation

You are completely liable for the risk of using the website, and we are not responsible in any way, nor the Department or any of our affiliates are responsible (whether contractual liability, tort or breach of a legislative duty or other laws) for any direct, indirect, incidental or consequential, special, deterrent, disciplinary or any of the financial or other damages, fees, fines or penalties. We are not responsible for any damage to the reputation or defamation (collectively referred to as “damages”) regardless of the type of the damage (even if the occurrence of such damages is foreseen), whether arising out of or related to the use or inability to use this website and/ or the services or relying on them in any way. The only and exclusive legal protection against your dissatisfaction with the website and/ or the services is to stop using the website and the services.

As previously mentioned, we are not responsible for providing payment services. You are solely liable for all risks related to the use of the payment services by third parties, and we do not bear, in any way, and neither we nor the Department or any of our affiliates, whether under contractual liability, tort or breach of a legislative duty or other laws, are responsible for any direct, indirect, incidental, consequential, special, deterrent, disciplinary or any of the financial or other damages, fees, fines or penalties. We are not responsible for any damage to the reputation or defamation (collectively referred to as “damages”) regardless of the type of the damage (even if the occurrence of such damages is foreseen), whether arising out of or related to the use or inability to use the payment portal website or relying on them in any way. The only and exclusive legal protection against your dissatisfaction with the payment portal services is to stop the communication with the third party payment service provider.

You agree to defend, indemnify and hold harm from us and our affiliates, officials, directors, employees, representatives and their successors, assignees, agents, advertising officials and their suppliers and operational services providers, in relation to any claims, expenses, costs, lawsuits, demands, responsibilities, sentences and settlements, including the reasonable legal fees resulting or allegedly resulting from your use of this website and/ or the services, and/ or any breach of the terms of this agreement, training terms and/ or payment terms.


 

The website and the services are provided on an "as it is" or "as available" basis. We do not guarantee or are responsible for the availability, security, reliability and quality of the website or any related software or other products, services or other information or other content obtained through the website and/ or the services. We are not responsible for erasing, storing or sending any contents or any other information stored or transferred through the website and/ or the services. We are not responsible for the accuracy or reliability of any information or content sent via the website and/ or the services. We may restrict or suspend your use of the website and/ or the services at any time at our absolute discretion.

Nothing in this Agreement excuses or exempts us partially or completely from our liability for death or bodily injury arising from our negligence.

If you decide to register for a course of the online training program, you may be required to purchase and use credit (credit). The credit means a balance of BOB PORTAL (dirhams or multiples of such amount) to be used to pay for the course fees of the training program on the website as specified in more detail in the training conditions.

If you decide to purchase credit, you will exit this website and be directed to visit an electronic payment portal, the payment portal, in order to enter your payment information and complete the payment process.

You acknowledge and agree that the payment portal is owned and operated by third parties, the third party payment service provider, and that you will be subject to additional terms and conditions between you and the third party payment service provider for the purposes of completing the payment transaction.


 

Details of the Card Holder

You hereby acknowledge and agree that we do not receive, store or deliver any of your card data or payment data in relation to any transaction that takes place in the payment portal, and that all card data or payment data are only received, stored and/ or delivered by a third party payment service provider

We may keep a copy of the sale records for the purposes of maintaining our books and/ or financial audit. No sale records that we maintain or store include any of card or payment data. You agree and acknowledge that the payment records will be treated in accordance with the privacy policy on this page. We will, at our absolute discretion, destroy any sale records if we believe that storing of them is no longer necessary or appropriate.

Log in

You are required to log in in some sections of the site. If log in the site is required, you agree to provide us with accurate, complete and up-to-date registration information, and you also agree to update this information promptly so that it remains accurate and complete. Each registration is considered to be for one person only, unless otherwise specified on the log in page.

Prevent illegal or prohibited use

You agree not to use the website or services in an unauthorized manner and you also confirm and acknowledge that your use of the website, content and services, in any way, does not:

  • Represents a threat, inconvenience, or insult to any person or entity.

  • Includes any offensive or immoral language or material (including breach of morality in a disguised manner), harmful or unlawful, or infringes on the rights of third parties, or involves fraud, threat, hatred, harassment, defamation, insult, or violation of the sacred or natural racist, immoral, or otherwise unacceptable, whether it is legally or morally rejected.

  • Constitutes, encourages, or provides instructions to commit any crime of any nature or breaches the rights of any person or entity, or otherwise imposes a commitment or breaches any local, federal or international laws or regulations, or incite in any way violence, civil unrest, terrorism, racial hatred, or any other objectionable behavior.

  • Includes any information that is incorrect, inaccurate, misleading, false, or out of date.

  • It has been concluded that it constitutes legal advice or includes words that are otherwise intended for other users to rely on.

  • Criticizes or infringes the rights, interests, or reputation of the Dubai government, the Emirate of Dubai, or the federal government of the United Arab Emirates or any person or entity associated with them.

  • Criticize Islam or any other religious beliefs.

  • Violates or infringes confidentiality and/or intellectual property rights, privacy rights, moral rights, or any other property right of any third party.

  • Represents any advertisement for or a request to obtain (money, goods, services, or otherwise) or promotional materials, “spam” or “random” messages or other commercial materials including requests for business and contributions.

  • Contain, install or develop a virus, a transmissible virus, spying program, harmful program or any other code which is designed to disrupt, damage, reduce, destroy or reduce the functionality of any computer hardware, software, or communication devices.

Impersonate any person or entity or to make false statements or otherwise provide false information about yourself, age, professional qualifications, level of education, knowledge, experience or affiliation to any person or entity